How Video KYC Verification Can Transform the Experience?

In today's time, financial institutions have realized the true potential of the AML and video KYC process for their entire business. And since these processes have ample benefits for the entire financing industry, banks can't ignore to understand the business as well as customers benefits that are accompanied by video KYC. 

Moreover, as video KYC verification comprises sensitive data, financial institutions can't be careless at all while they go through video KYC solutions as this sensitive information assists banks in identifying that the people opening the account is legitimate and aren't going to commit any fraud activities.

Over to Video KYC Verification 

To carry out the video KYC verification process accurately, financial institutions gather sensitive data such as location, occupation, status, ID, and so on. Out of all, the safest method of KYC for banks is to visit the bank and offer the documents to the concerned person required to complete the process. 

However, as many customers don't have the time to visit the bank and be available for face-to-face interaction and verify the video ID KYC, banks need to look for an online KYC verification platform that enables customers to complete the KYC verification without visiting the bank. So, online video KYC holds the true potential of bringing the customers out of the hassle and making financial executives' lives easy as never before.  

How Video KYC Verification Benefits the Customers?

Customers have an expectation of a superior experience because of the elimination of a major pain point that usually occurred during the traditional or manual verification process carried out by the banks and financial institutions. During the traditional verification process, the document pick-up is headed by a service provider's call for making an appointment.

During this, there seems a requirement to make regular follow-ups that were not connected. When the appointment gets fixed, it becomes even challenging for finance executives to carry out the KYC verification process manually since there are times where customers aren't available due to numerous reasons. Well, opting for video KYC verification, customer's time, efforts, and costs are saved as they no more have to visit the bank for the verification process.

Apart from that, the video KYC process makes the verification process simple, smart and accurate than before, where the customers get to experience faster turnaround times for loan disbursal. This ensures better visibility, improved transparency, and a lot of other benefits. Additionally, there are zero scopes of third-party risks when customers opt for video KYC solutions. The video KYC process is in complete control of the service provider, which handovers the customer information in safe hands.

Final Thoughts

With the implementation of video KYC verification, the prominent benefit is that businesses get to save a huge capital that is accompanied by the digital KYC verification process. Financial institutions will no longer have to invest huge money to verify the KYC of every borrower. All in all, this turns out to be a cost-cutting and smart solution that is going to benefit the entire finance industry and the customers in the long run.

How Video KYC Solutions can Combat the Growing Identity Frauds?

Entrepreneurs and market players have realized the true potential of digitalization the most in this pandemic era. With the global lockdowns all across the globe, the entire banking and financial industry is the one that is currently reaping the maximum benefits out of digitalization in the form of video KYC solutions. 

Since customers are going digital, businesses are even experiencing numerous challenges to balance a great customer experience along with high security. At this point, video KYC onboarding is the ideal solution that assures real-time user onboarding and tackles the ever-evolving financial landscape.

Understanding video KYC solutions

Video KYC, also referred to as video identification or video ID KYC, offers an online platform of face-to-face identity verification where businesses perform customer verification process via video call which is assisted by KYC agent. When the video call is going on, the customer has to digitally submit the identity documents as proof for Video KYC Verification. 

Identity frauds that can be tackled with Video KYC

Video KYC is a popular trend practiced nowadays and it is acting as the superpower behind the evolving identity verification industry. Besides the verification processing time and reduced costs, the increasing identity frauds are demanding a safe verification process in the form of video verification. Since security is the foremost concern of every business, video KYC is the first preference as it is capable of tackling the recent identity frauds that might hamper your business. Here is a list of identity frauds that can be addressed with video KYC solutions.

Synthetic identities

Amongst the frauds that are challenging to identify, synthetic identities are at the top. Fraudsters usually combine real pieces of information, such as social security numbers (SSN), with fake information for creating real-looking identity. Video verification solutions, in that case, synthetic identities are identified easily which helps in avoiding the potential synthetic identity fraud in the long run.

Deep fakes

Also referred to as falsified videos, deep fakes are prepared with deep learning technology. These frauds can easily fool the system and further get unauthorized access to your system. With deep fakes, the fraudsters easily succeed in surpassing the identity checks. With the help of KYC solutions, the entire system and business network can be safeguarded and avoid all sorts of possible deep fakes.

Spoof attacks

Hackers have become more sophisticated in carrying out frauds backed by the advent of technology in the form of spoof attacks. With the help of AI technology, imposters are capable of surpassing verification systems with fake identities. Since these types of attacks are difficult to detect, video KYC solutions include both artificial intelligence and human intelligence for identifying spook attacks and bringing users on the safer side.

Final thoughts

Apart from benefitting the finance industry, video KYC solutions are lending a helping hand to other industries as well- the payment industry, insurance providers, remote companies, and a lot more. Investing in Video KYC is eventually become the new norm for businesses in order to keep their business network and the end customers on the safer side. It is no more a choice, but it is becoming a necessity to count on video KYC services and ensure utmost security throughout the business.  

Prior to stepping out in the market to look for the reliable and ideal video KYC service provider, it is always preferred that you list down the basic features and your business demands thoroughly so that you end up making a wise decision.

Easy Steps to a Fully Compliant KYC Onboarding Process

The customer onboarding process can be complex, but thanks to digital KYC onboarding, it has become simple, safe, and secure. It is vital to verify the identities of new and old clients. Doing KYC at regular intervals helps you to ensure that nothing has changed, like the address, phone number, etc., of your customers.

Do you know you can make the Onboarding process simple by opting for the video KYC process?

As we know, manual KYC is not as effective; there are frauds taking place. Every organization wishes to accurately verify customers and that too in a timely manner to allow its business function properly.

With the usage of digital technology for automating the ID verification process, businesses can provide a smooth experience to their staff and customers. With the digital ID verification, businesses can help onboard new customers as well as employees remotely in the time of the coronavirus pandemic. Digital KYC reduces risk by providing higher safety and facilitates compliance with regulations such as Anti-Money Laundering (AML).

How Digital Onboarding is Done?

Digital onboarding is a simple process, which doesn’t take much time. The user has to video chat with the video ID verification expert, and the expert ensures that the video call is not a pre-recorded one; it’s live. The expert records the video call, but the user is not allowed to do so. The expert asks the user to share his location coordinates; it’s done to ensure that the user is in the same country as the expert. The expert asks few questions to the user, and after that, the user is asked to show government-issued identity cards. He may show them into the camera, or he can upload them by clicking pictures. Artificial intelligence, facial recognition technique, document reader are used to ensure that the documents are not fake and the person on the video call is the same as on documents.

Many businesses are using digital technology or customer onboarding process as it is convenient. The person can complete the process from the comfort of his home. There is no need to visit the bank for the ID verification process. Also, bank employees had to spend a significant amount of time to complete the KYC process manually. Thanks to the video identification process, the process takes just minutes.

Final Words

KYC onboarding is a process in which the identity of the user is verified digitally. The user interacts with the KYC identification expert and shows or uploads documents. The process is a highly sophisticated one and follows security measures. It saves time and money for businesses as well as users. Users can complete the process from the comfort of their homes as they don’t need to be physically present in the bank or financial institute to complete the KYC process.

7 FAQs About Video KYC

 More and more banks are making it possible to open bank accounts without visiting the branch. All this is possible because of online video verification. 

Below we are covering the FAQs related to video KYC:

What is Video Identification?

Video identification is a process to verify new customers and update data related to old customers through a video call.

What are the steps in the Video Identification Process?

In the video KYC process, the user gets on a video call with the bank executive. For the call, the user needs a working internet connection, a laptop, or a mobile phone. The user has to answer a few simple questions asked by the verification specialist on the other end of the call. The user has to present the required documents, or he can simply upload the documents. Documents are checked and verified.

What technology is used in the video KYC Process?

 To ensure that the process is done without any mistakes, artificial intelligence, facial recognition, and optical character reader are used. It is detected that the video call is live and not a pre-recorded one. The technology helps to check the person on the video call is the same as the photo on the government-issued identity cards shown/uploaded by the user.

Is Video KYC Secure?

Video KYC is one of the safest and secure methods for online identity verification.

Can a person very similar to me use my identity card to open his account in a bank?

With Live-verify and Self-verify, it is very difficult to set up an account with another person’s identity document. The entire process is carried out on a video call. The outcome is not decided on the basis of photographs, and the whole interaction is recorded. Thus, the process is safe and secure.

How is Video KYC safer than sending your documents by email?

Video KYC is safer because it consists of the user interaction with a qualified expert, and the process is supported by technologies that ensure there are no errors. Also, the whole process is recorded on video, which acts as evidence.

Are standard processes at your bank’s branch not safe?

In banks, you have to be physically present. Many of us lead very busy lives; we don’t have time to take time off from work and go for the verification process. Also, people who are ill can’t risk it to go to banks. In addition to that, the process at banks takes time and is costly for banks. Bank employees have to do a lot of paperwork, and they are always preoccupied. Online verification saves time, and the process takes just a few minutes.

Final Words

The Online Video Identity Verification process is safe and secure. It takes just some minutes, and you can complete it from the comfort of your home. New age technology is used to ensure there are no mistakes.

Customer Onboarding with Artificial Intelligence

Artificial intelligence is dominating many sectors, and financial institutes are no different. Artificial intelligence makes our tasks quick and easy. In video KYC for customer verification, artificial intelligence is used extensively.

Enhanced User Experience

Video KYC onboarding helps in making user journeys hassle-free. The latest technology, like artificial intelligence, facial recognition, document reading, and multiple financial dataset integration, are used to eliminate form filling and physical visits to the financial institutes.

Scalable Backend Operations

Artificial intelligence and Learning-based core regulatory engine play an integral role in helping businesses scale faster, cut turnaround time, and reduce cost. The latest systems simulate human intelligence to bring Intelligent Process Automation (IPA) in business processing.

Privacy and Security 

Privacy first design principle used by organizations providing video KYC solutions helps create the state of the art security, privacy, and data protection infrastructure, which helps in creating fully secured, dedicated, and on-premise applications. Digital frauds are rising in numbers, and for that, image and video fraud checks help to determine whether there are any chances of frauds or systems are safe and powerful to handle everything securely.  

Faster Digital Transformation

Faster digital transformation is the need of the hour. Specific financial and compliance risk modules are there to help you with a speedier digital transformation. You don’t require any coding, plug, and play pre-integrated modules help make connections quick and hassle-free.

How Video KYC Takes Place?

Video KYC is a simple process that doesn’t take a lot of time. The user requires a laptop, tablet, or phone and a working internet connection. 

Video KYC is a simple process that doesn’t take a lot of time. The user requires a laptop, tablet, or phone and a working internet connection. 

The bank executive is on the other side of the video chat. He learns about the location coordinates of the user. The user should be in the same country as the bank/financial institution. Then the bank executive asks users some basic questions like his name, address, etc. 

Then he asks users to upload their identity cards issued by the government. 

The user uploads the documents, and the bank executive checks them and matches the user’s face with that on the documents.

Artificial intelligence, facial recognition, optical character reader techniques are used to check the documents to ensure they are not fake.

The bank executive might record the video.

The user is not allowed to record the video.

After the process gets finished, the user is allowed to disconnect the video call.

Final Words

Video KYC verification is an easy and stress-free process that allows customers to complete the KYC process from the comfort of their homes. Users don’t require visiting the bank branch to complete the process. Artificial intelligence makes it possible for companies to allow the video KYC process. In a short span of time, we will see more and more companies using the video KYC process to provide a better customer experience. Many top companies around the world are successfully using the video KYC process by using artificial intelligence and making the customer onboarding process quick.

Tips to make Onboarding Quick with AI-Powered Digital Solutions

 All financial institutes want to make onboarding quick and easy. Traditional methods of onboarding are time-consuming and not convenient for customers, plus they are not cost-effective.

KYC onboarding uses artificial intelligence to make the onboarding convenient for both customers and financial institutes. In this pandemic, nobody wants to leave their houses. Everybody wants to stay safe. However, there is some important work that requires people to leave their houses and be physically present at the place. Onboarding was one of the tasks that required the physical presence of users so that financial institutes can verify that the user is not a fraudster.

KYC onboarding eliminates the need to visit the bank or financial institute to complete the onboarding process. With video KYC, users can complete the KYC process from the comfort of their homes.

So, how can one complete the video KYC process? For video KYC, the user has to video chat with the bank executive. The bank executive will check the coordinates of the user to ensure that the user is in the country. Then the bank executive will ask some basic questions to the user like his name, address, etc. The bank executive may record the call, but the user is not allowed to do the same.

The bank executive will check that the video is live, and it is not pre-recorded. Then he will ask the user to upload the government-approved identity cards. The bank executive will match the face of the user in the video chat with that on the identity cards. Artificial intelligence plays a crucial role in the process. It is with artificial intelligence, facial recognition that the identity of the customer is matched, and there are no chances of error.

Why AI-Powered Video KYC?

Improved User Experience

Users want an improved experience and want the onboarding journey simple and quick. The latest technology, like facial recognition, artificial intelligence, multiple financial dataset integration, and document reading, are used to eliminate form filling and physical visits to the banks.

Privacy and Security 

Organizations providing video KYC solutions pay great attention to privacy and security. Data protection infrastructure helps in creating secure and dedicated applications. Digital frauds can be eliminated with the help of services that pay attention to security and privacy. Money laundering instances can be greatly reduced when we have information about users. 

Scalable Backend Operations

Artificial intelligence and a Learning-based core regulatory engine are used to make digital onboarding solutions that help businesses to cut costs and time and provide users with helpful solutions. Scalable backend operations help organizations to improve their operations.

Final Words

Artificial intelligence solutions like video KYC onboarding save the time of users and financial institutes and provide them with a cost-effective customer onboarding solution. Artificial intelligence ensures that the documents provided by users are correct and authentic. It is a great way to avoid the onboarding of criminals and fraudsters.  

Payment Industry and Digital KYC go hand in hand

 Today, one of the largest growing industries is digital payment. However, it is still challenging to make it easy to accept these payments. Merchant onboarding has been greatly simplified with digital solutions. Digital solutions help in reducing KYC costs, and with the help of Artificial Intelligence, the merchant risk reduces significantly.

Merchant Onboarding

Acquirers can easily onboard merchants with the help of end-to-end automated application digital tools. Digital solutions prove useful in removing bottlenecks and make the process simple and seamless. Digital solutions provide a customizable solution that helps t automate the application process. AI, optical character recognition, facial recognition are some of the technologies that are used in the video KYC process.

Wallet or Credit Card KYC

When a new customer is brought onboard by a business, the KYC information is collected from the customer so that the business can verify and check the details of the customer. One can differentiate the profiles based on the risk factor. This way, a business can know whether they are onboarding a safe customer or a high-risk customer. It helps you to make your decision based on data rather than assumptions.

You should choose a KYC solution for your business that is fully compatible with mobile/desktop web browsers, tab, or a Native app. Choose an application that complete overhauling through a single application.  

You get the following features when you choose digital solutions for KYC:

Digital Business check

Proprietary algorithms allow to reference and check the business name and details against the government and international databases.

Online ID check

Forgery check systems allow verifying merchant user details such as identity documents issued by the government. Artificial Intelligence is used to perform these functions; AI-based Image forensics makes it easy and quick to know whether the documents are real or fake. 

Automated Background Risk checks  

Powerful algorithms check in real-time; they can check hundreds of data sources within seconds. This includes Negative Merchant Ezmatch DB, AML/CFT, Credit checks, etc.

Digital Income check

It is crucial to use digital methods to estimate and establish income. This includes employer verification, Bank statement, salary slip digitization, income tax returns.

 Secure Digital Contracts

Secure digital contracts are required by merchants. Digital contract solutions allow an easy and secure way to sign and obtain contracts. Facial biometrics provides enhanced security.

Modern UI Backend Dashboard

Look for a solution that provides a modern UI dashboard so that risk managers can have a look at the risk assessment of the customer in real-time using proprietary AI algorithms. The solution that integrates all merchant risk information on a single dashboard helps in making fast and accurate decisions so that one can accept or reject a particular merchant.

Final Words

Digital KYC solutions make use of artificial intelligence, optical character reader, and facial recognition techniques to make the right decision. These solutions are great for merchant onboarding as they are quick and effective.